Contact Information

Last updated: September 8, 2026

Vellarden is the seller responsible for orders placed through the Vellarden online store.

Customers may contact us for assistance with products, orders, shipping, returns, refunds, payments, privacy requests, or other store-related questions.

1. Customer Support Contact Details

Business Name: Vellarden
Email: lapeyrousebroberg222@hotmail.com
Phone: +44 7956 355365
Business Address:
4 The Green
Over Norton
OX7 5PT
United Kingdom

Customer enquiries are monitored on business days.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Response times may occasionally be longer during public holidays, promotional periods, peak shopping periods, or periods of unusually high customer-service demand.

2. Information to Include

To help us respond efficiently, please include:

• Your full name;

• Your order number, if applicable;

• The email address used to place the order;

• A clear description of your question or concern; and

• Relevant photographs or video where the product arrived damaged, defective, materially different from its description, incomplete, or incorrect.

Please do not send complete payment-card numbers, card security codes, passwords, authentication codes, or other sensitive account credentials by email or through customer-service communications.

3. Order and Shipping Enquiries

For questions about order status, tracking, or delivery, please include:

• Your order number; and

• The email address used during checkout.

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

After dispatch, standard delivery is generally estimated at 7–15 business days.

The estimated total delivery period is therefore generally approximately 8–18 business days, subject to the terms and exceptions described in our Shipping Policy.

Tracking information will normally be provided by email when it becomes available.

Tracking updates are provided by the applicable shipping carrier and may not appear immediately after dispatch.

For complete information concerning processing, shipping, delays, tracking, customs, lost packages, and delivery issues, please review our Shipping Policy.

4. Returns and Refunds

Eligible return requests must generally be submitted within 30 calendar days after delivery.

Customers must contact Vellarden and obtain return instructions before sending an item back.

After the return request has been reviewed and approved, we will provide the applicable return instructions and correct return address.

The business address published on this page is not automatically our return address.

Do not send returned merchandise to the published business address unless Vellarden specifically provides or authorizes that address in written return instructions.

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, or Incorrect Items

Vellarden covers approved return shipping costs where we verify that an item:

• Arrived damaged;

• Is defective;

• Is materially different from its description; or

• Is different from the item ordered.

Preference-Based Returns

Customers are generally responsible for return shipping costs for preference-based returns, including:

• Change of mind;

• Fit concerns;

• Ordering the wrong size;

• Ordering the wrong color; or

• No longer wanting the product.

Please review our Return and Refund Policy before requesting or sending a return.

5. Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, incomplete, or with an item missing, please contact us as soon as reasonably possible and within the applicable return period.

Please include:

• Your order number;

• A description of the issue;

• Clear photographs or video of the affected product;

• Photographs of the packaging where relevant; and

• A photograph of the shipping label where relevant.

We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

lapeyrousebroberg222@hotmail.com

Please include your order number.

We will make reasonable efforts to accommodate requested changes or cancellations before fulfillment, but we cannot guarantee that an order can be modified or canceled after processing has begun.

If an order has already been shipped, it will generally need to be handled according to our Return and Refund Policy.

Nothing in this section limits any cancellation or refund rights available under applicable law.

7. Privacy Requests

For questions or requests relating to your personal information, including applicable access, correction, deletion, portability, objection, or opt-out requests, please contact:

Email: lapeyrousebroberg222@hotmail.com

Where possible, use the subject line:

Privacy Request

Please provide sufficient information for us to understand your request and identify the relevant customer or transaction records.

For security reasons, we may need to verify your identity before completing certain privacy requests.

Please do not send complete payment-card details, passwords, or authentication codes.

For additional information regarding personal information and privacy rights, please review our Privacy Policy.

8. Marketing and Privacy Choices

You may unsubscribe from promotional emails by using the unsubscribe option provided in the applicable marketing communication.

Where required by applicable privacy law, additional privacy choices concerning targeted advertising, sale or sharing of personal information, or similar activities may also be available through privacy controls provided on our website.

For additional information, please review our Privacy Policy.

9. Platform Information

Vellarden operates its online store using Shopify.

Shopify provides ecommerce, checkout, and related technology used to operate the store.

Vellarden remains the seller responsible for products sold directly through our store and for customer-service matters relating to those purchases, including:

• Order fulfillment;

• Shipping assistance;

• Product enquiries;

• Returns;

• Refunds; and

• Customer support.

Questions concerning a Vellarden order should therefore be directed to Vellarden using the contact details on this page.

10. Business Address and Return Address

Our published business address is:

Vellarden
4 The Green
Over Norton
OX7 5PT
United Kingdom

This address is provided as our business contact address.

It should not be treated as a product return address unless Vellarden specifically authorizes the return to this address in writing.

Return addresses may vary depending on the product, order, fulfillment location, or return circumstances.

Customers should always obtain return authorization and return instructions before sending merchandise.

11. Updates to Contact Information

Vellarden may update its customer-service or business contact information when necessary.

The most current contact information will be published on this page and elsewhere on the Vellarden online store where required.

Customers should use the contact information currently displayed on our website when contacting us.

12. Contact Us

For general enquiries, order assistance, shipping questions, returns, refunds, or privacy matters, contact:

Vellarden

Email: lapeyrousebroberg222@hotmail.com
Phone: +44 7956 355365
Business Address:
4 The Green
Over Norton
OX7 5PT
United Kingdom

For enquiries about an existing order, please include your order number whenever possible.