Return and Refund Policy

Last updated: September 8, 2026

At Vellarden, we want you to be satisfied with your purchase. Eligible items may be returned within 30 calendar days after delivery, subject to the conditions below.

Please review this Return and Refund Policy before making a purchase.

1. Return Eligibility

To be eligible for a return, an item must generally be:

• Unworn, unused, and unwashed;

• In the same condition in which it was received;

• Returned with all original tags, accessories, manuals, and packaging, where applicable; and

• Accompanied by the order number or other proof of purchase.

Apparel may be tried on solely to confirm fit. Trying on an item does not make it used, provided it remains clean, has not been worn beyond the fitting, and retains its original tags.

2. Return Window

Return requests must be submitted within 30 calendar days from the date the order is delivered.

To request a return, contact us at:

Email: lapeyrousebroberg222@hotmail.com

Please include:

• Your full name;

• Your order number;

• The item or items you wish to return;

• The reason for the return; and

• Clear photographs or video if the item is damaged, defective, incorrect, or otherwise has a product-related issue.

We will review your request and provide return instructions if the return is approved.

Returns are accepted by mail only.

Do not send a return to our published business address or to an address shown on the original package unless we specifically provide or approve that address in writing.

Unauthorized returns may be refused, delayed, or returned to the sender.

After receiving return authorization, the item must be shipped within 14 calendar days. We strongly recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

3. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Damaged, Defective, or Incorrect Items

Vellarden will cover reasonable return shipping costs when we confirm that an item:

• Arrived damaged;

• Is defective;

• Is materially different from its product description; or

• Is different from the item ordered.

When a return is required, we may provide a prepaid return shipping label or other written return instructions.

Please do not purchase return postage before receiving our instructions unless we have authorized you to do so in writing.

Change-of-Mind Returns

The customer is responsible for return shipping costs when the return is based on personal preference, including:

• Change of mind;

• Ordering the wrong size;

• Ordering the wrong color;

• Fit concerns; or

• No longer wanting the item.

Customers may use a trackable postal or courier service of their choice unless our return instructions specify otherwise.

We do not charge a separate restocking fee for approved returns.

Unauthorized postage costs, premium or expedited return shipping charges, and packaging expenses are not reimbursed.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item is damaged, defective, incorrect, or missing, contact us as soon as reasonably possible and within the applicable 30-day return period.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or video of the item;

• Photographs of the shipping label; and

• Photographs of the shipping packaging where relevant.

After reviewing the claim, we may provide an appropriate replacement, refund, or other remedy.

Where a return is required because of a verified product defect or an error by Vellarden, Vellarden will cover the approved return shipping cost.

5. Non-Returnable Items

The following items are generally not eligible for return unless they are defective, incorrect, or a return is otherwise required under applicable law:

• Gift cards;

• Personalized, customized, or made-to-order products;

• Products clearly identified as “Final Sale” before purchase;

• Worn, washed, altered, damaged, or incomplete products;

• Products missing original tags where tags were originally supplied;

• Opened personal-care or hygiene-sensitive products;

• Underwear, swimwear, or similar hygiene-sensitive products where a protective seal or hygiene liner has been removed; and

• Hazardous materials, flammable liquids, gases, or products restricted from return shipment.

Discounted, promotional, and sale-priced products remain eligible for return unless they were clearly marked “Final Sale” before purchase.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

For size, color, or other preference-based changes, the fastest and most reliable option is generally to return the eligible item and place a new order.

If you received an incorrect or defective item, please contact us before placing a replacement order so that we can provide the appropriate resolution.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at lapeyrousebroberg222@hotmail.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.

Once an order has shipped, it cannot normally be canceled and must instead be handled according to this Return and Refund Policy.

If Vellarden cancels an order before shipment, any payment already captured for the canceled item will be refunded to the original payment method.

Nothing in this section limits any cancellation or refund rights that may apply when an order cannot be shipped within the promised or legally applicable shipping period.

8. Return Inspection

Once we receive your return, we will inspect the item to determine whether it meets the conditions of this Policy.

We will notify you when the return has been received and reviewed.

If the return is approved, the applicable refund will be processed to the original payment method.

If a returned item does not meet the eligibility requirements described in this Policy, we may deny or reduce the refund where permitted by applicable law.

9. Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after the return is approved.

After we issue a refund, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Vellarden provides free standard outbound shipping. Therefore, no standard outbound shipping charge will be deducted from an approved return refund.

Any optional premium, express, or expedited shipping fee paid by the customer is generally non-refundable unless:

• The return resulted from an error by Vellarden;

• The service was not provided as promised; or

• Applicable law requires otherwise.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact:

lapeyrousebroberg222@hotmail.com

Please include your order number.

10. Refund Amount

For approved returns, the refund generally covers the amount actually paid for the accepted returned item, including any applicable item-related taxes that are refundable under applicable law.

A deduction may be made only where permitted by applicable law for loss of value caused by handling or use beyond what is reasonably necessary to inspect or evaluate the product.

Any applicable deduction will be communicated to the customer.

11. State and Consumer Protection Rights

This Policy is intended to explain Vellarden's standard return and refund procedures.

Nothing in this Policy excludes, restricts, or limits any rights or remedies that cannot legally be waived under applicable federal, state, or local consumer-protection law.

Where applicable law gives a customer rights that are more favorable than the terms of this Policy, those legal rights will continue to apply.

12. Contact Us

For questions regarding returns, refunds, cancellations, or your order, contact us:

Vellarden

Email: lapeyrousebroberg222@hotmail.com
Phone: +44 7956 355365
Business Address:
4 The Green
Over Norton
OX7 5PT
United Kingdom

Important: Our business address is not necessarily our return address. Do not send returned merchandise to this address unless it is specifically included in the written return authorization provided by Vellarden.