Shipping Policy

Last updated: September 8, 2026

This Shipping Policy applies to purchases made through the Vellarden online store.

Please review this Policy before placing an order. By placing an order, you acknowledge the shipping terms described below.

1. Shipping Destinations

Vellarden ships to the United States and to any additional countries or regions made available through our checkout.

To determine whether we currently ship to your location, enter your complete delivery address during checkout.

If checkout does not permit an order to be completed for a particular destination, shipping is not currently available to that destination.

Certain products may also be subject to geographic, carrier, customs, regulatory, or delivery restrictions.

2. Shipping Cost

Vellarden provides free standard shipping on all eligible orders, with no minimum purchase requirement, unless a different shipping arrangement is clearly disclosed before checkout.

The standard shipping charge is therefore $0 where free standard shipping applies.

Optional expedited, express, priority, or other premium shipping services, if offered, may involve an additional charge. Any such charge will be displayed before the customer completes the order.

Import duties, customs charges, taxes, brokerage fees, remote-area surcharges, or other destination-specific charges are not considered standard shipping charges.

If any applicable customs duty, import tax, or similar charge is not collected during checkout, it may be assessed separately by the destination country's customs authority, carrier, or other authorized party.

Where permitted by applicable law, the recipient is responsible for such charges unless the checkout or product listing expressly states that they are included.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment authorization and order confirmation.

Processing time refers to the period needed to verify, prepare, and package an order before it is handed over to the shipping carrier.

Processing time is separate from shipping transit time.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

In some circumstances, processing may take longer because of payment verification, address verification, unusually high order volume, product availability, fraud-prevention checks, or other reasonable operational requirements.

If an item becomes unavailable or we require additional information to process an order, we will attempt to contact the customer using the contact information provided during checkout.

4. Estimated Delivery Time

Our standard estimated shipping timetable is:

• Order processing: 1–3 business days

• Transit after dispatch: 7–15 business days

• Estimated total delivery time: approximately 8–18 business days

The total delivery estimate begins after an order has been successfully confirmed.

These timeframes are good-faith estimates based on normal operating and carrier conditions. They are not guaranteed delivery dates unless we expressly state otherwise.

Delivery may take longer because of circumstances such as customs inspections, severe weather, carrier disruptions, transportation delays, peak shopping periods, public holidays, remote delivery locations, incorrect or incomplete addresses, security checks, or other circumstances outside our reasonable control.

Any shipping or delivery estimate displayed on a product page, at checkout, in advertising, or in an order confirmation should be read together with this Shipping Policy.

Where a specific product or checkout page provides a different delivery estimate, the estimate disclosed for that order will apply.

5. Shipping Delays and Order Cancellation

We make reasonable efforts to ship orders within the timeframe communicated when an order is placed.

If we learn that we cannot ship an order within the promised shipping timeframe, we will provide any notice, cancellation option, delay-consent option, or refund required by applicable law.

For orders subject to applicable United States law, if we cannot ship within the promised timeframe, we may contact you and provide the choice to agree to a revised shipping date or cancel the affected order for a refund.

If we determine that we cannot fulfill the order, we may cancel the affected item or order and issue the applicable refund to the original payment method.

Nothing in this Policy limits any shipping-delay, cancellation, or refund rights available under applicable consumer-protection law.

6. Order Confirmation and Tracking

After you place an order, an order confirmation will normally be sent to the email address provided during checkout.

Once the order has been dispatched, we will normally send a shipping confirmation containing available tracking information.

Tracking information is provided by the applicable shipping carrier and may not update immediately after a shipment is dispatched.

It may take some time for the first carrier scan or tracking event to appear.

If an order contains multiple products, the products may occasionally be shipped separately and arrive in more than one parcel.

Separate parcels may have different tracking numbers.

Where free standard shipping applies to the order, customers will not be charged an additional standard shipping fee solely because an order is sent in multiple parcels.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

This includes the recipient's name, street address, apartment or unit number where applicable, city, state or region, ZIP or postal code, telephone number, and email address.

Please review your shipping information carefully before submitting an order.

If you notice an error after placing an order, contact us as soon as possible at:

lapeyrousebroberg222@hotmail.com

We will make reasonable efforts to update the shipping information before fulfillment, but changes cannot be guaranteed once processing or dispatch has begun.

If an order has already been dispatched, we may be unable to redirect or modify the shipment.

Where permitted by applicable law, additional shipping or reshipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

8. Customs, Duties, and Import Charges

Orders shipped internationally or across customs borders may be inspected or assessed by customs authorities.

Depending on the shipment's destination, origin, product category, value, and applicable law, customs duties, import taxes, brokerage fees, or other charges may apply.

Unless checkout expressly states that applicable duties and import charges are included in the purchase price, such charges may be collected separately by the relevant customs authority, carrier, or other authorized party.

Vellarden does not control customs inspections, customs-processing times, or charges imposed independently by governmental authorities or carriers.

Customers are encouraged to review applicable import requirements before ordering.

If a parcel is refused or cannot be delivered because the recipient declines to pay a properly disclosed customs or import charge, any refund or reshipment will be handled in accordance with our Return and Refund Policy and applicable law.

9. Delayed Shipments

If your tracking information has not updated for an unusual period or your shipment has exceeded the estimated delivery timeframe, please contact us at:

lapeyrousebroberg222@hotmail.com

Include your order number so that we can review the shipment.

Where appropriate, we may review tracking records, contact the shipping provider, or open an investigation with the carrier.

Carrier investigations may require additional information or time to complete.

We will provide an appropriate resolution consistent with the circumstances and applicable consumer-protection law.

10. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us promptly.

We may need to investigate the shipment with the carrier before determining the appropriate resolution.

If a shipment is confirmed as lost before valid delivery to the customer, we will provide an appropriate remedy, which may include replacement or refund, depending on the circumstances, product availability, and applicable law.

Customers will not be required to pay for merchandise that we are legally responsible for delivering but that is confirmed as lost before delivery.

11. Packages Marked “Delivered” but Not Received

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location carefully.

This may include checking with household members, neighbors, reception or building staff, mailrooms, parcel lockers, safe delivery locations, and any carrier delivery notice.

You may also contact the carrier to request additional delivery information.

If the package still cannot be located, contact Vellarden promptly at lapeyrousebroberg222@hotmail.com and include your order number.

We will review available tracking and delivery information and assist you in accordance with applicable law and carrier procedures.

A carrier's “delivered” scan will be considered as part of our review but does not eliminate any consumer rights or remedies that apply under applicable law.

12. Damaged Packages

Please inspect your shipment promptly after delivery.

If a parcel or product arrives damaged, preserve the product and packaging and contact us as soon as reasonably possible and within the applicable 30-day return period.

Please provide your order number together with clear photographs or video showing the product, damage, shipping packaging, and shipping label where relevant.

Verified damaged or defective product claims will be handled in accordance with our Return and Refund Policy.

Where a return is required because of a verified defect, shipping damage for which Vellarden is responsible, or an error by Vellarden, we will cover the approved return shipping cost as described in our Return and Refund Policy.

13. Incorrect or Missing Items

If you receive a product different from the one ordered, or if an item is missing from your shipment, contact us promptly at:

lapeyrousebroberg222@hotmail.com

Please include your order number and, where relevant, photographs of the products received, packaging, and shipping label.

After verification, we will provide an appropriate resolution, which may include sending the correct or missing item, issuing a refund, or providing another remedy permitted by applicable law.

Customers will not be charged approved return shipping costs when a return is required because Vellarden sent an incorrect item.

14. Multiple Packages

Some orders may be fulfilled in multiple shipments.

As a result, you may receive one part of your order before another.

Each shipment may have a separate tracking number and delivery date.

Please review all available tracking information before reporting an item as missing.

If all shipments show completed delivery and an ordered item is still missing, contact us for assistance.

15. Returned-to-Sender Packages

A package may be returned to the sender or appropriate returns facility because of circumstances such as an incorrect or incomplete address, unsuccessful delivery attempts, an unclaimed parcel, refusal of delivery, or unpaid destination charges.

Once the returned parcel has been received and identified, we will review the circumstances.

Depending on the reason for the return, we may offer a refund, reshipment, or other appropriate resolution.

Where permitted by applicable law, additional costs resulting from an incorrect address, refusal of a properly delivered order, or failure to pay a properly disclosed destination charge may be deducted from an applicable refund or charged before reshipment.

Any such determination will be made consistently with our Return and Refund Policy and applicable law.

16. Refused Deliveries

If you no longer want an order, please contact us before refusing delivery whenever possible.

Simply refusing a package does not necessarily constitute an approved return.

Returns and refunds remain subject to our Return and Refund Policy.

Customers should therefore obtain return instructions from Vellarden before intentionally refusing or returning a shipment, except where applicable law provides otherwise.

17. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, product characteristics, carrier policies, customs rules, or applicable law.

We reserve the right to decline or cancel shipment of a product where shipping that product to the requested destination is prohibited, unavailable, or not reasonably possible.

If we cancel an affected order or item after payment has been captured, we will refund the applicable amount to the original payment method.

18. Relationship to Our Return and Refund Policy

This Shipping Policy explains Vellarden's standard shipping and delivery procedures.

Returns, refunds, exchanges, damaged products, defective products, incorrect items, and customer-requested returns are also subject to our Return and Refund Policy.

If a provision of this Shipping Policy conflicts with a mandatory consumer right under applicable law, the mandatory legal right will apply.

19. Contact Us

If you have questions regarding shipping, tracking, delivery, or an order, please contact:

Vellarden

Email: lapeyrousebroberg222@hotmail.com
Phone: +44 7956 355365
Business Address:
4 The Green
Over Norton
OX7 5PT
United Kingdom

Please include your order number when contacting us about an existing shipment.

Important: The business address above is not necessarily the address for product returns. Do not send returned merchandise to this address unless Vellarden specifically provides or approves that address in written return instructions.