Terms of service

Terms of Service

Last updated: September 8, 2026

These Terms of Service (“Terms”) govern your access to and use of the Vellarden online store, website, content, features, products, and related services (collectively, the “Services”).

The terms “Vellarden,” “we,” “us,” and “our” refer to Vellarden.

Our ecommerce store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

By accessing or using the Services or placing an order with Vellarden, you agree to these Terms and any policies incorporated into them by reference.

If you do not agree to these Terms, please do not use the Services.

1. Eligibility and Account Information

You must be at least the age of majority in your state, country, or place of residence, or otherwise have the permission or supervision required by applicable law, to use the Services.

When creating an account, placing an order, or otherwise providing information to us, you agree to provide information that is current, accurate, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please contact us promptly if you believe your account has been accessed or used without authorization.

2. Store Policies

The following Vellarden policies form part of these Terms where applicable:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy; and

  • Contact Information.

If there is a conflict between these Terms and a policy that specifically addresses the relevant subject, the more specific policy will generally control, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colors, prices, and other information displayed through the Services are accurate.

However, actual product colors may vary because of photography, lighting conditions, screen settings, display differences, and normal manufacturing variations.

Measurements and sizing information are approximate unless expressly stated otherwise.

Customers are responsible for reviewing the applicable product description, material information, dimensions, size information, care instructions, price, and availability before placing an order.

Statements regarding a product's origin, materials, environmental characteristics, certifications, performance, health benefits, safety characteristics, or other specific attributes apply only where they are accurately and expressly stated on the applicable product page.

We do not represent that any product was manufactured, designed, or sourced in a particular country unless the applicable product description expressly and accurately states that information.

4. Prices, Currency, Taxes, and Promotions

Product prices are displayed in the currency shown on the website or during checkout.

The currency and final amount shown during checkout will apply to the order, subject to correction of obvious errors as permitted by applicable law.

Applicable sales taxes, duties, or other charges collected by us will be displayed during checkout where required.

Vellarden currently offers free standard shipping where stated on the website. Any customs duties, import taxes, or destination charges not collected during checkout will be handled as described in our Shipping Policy.

Prices and promotions may change for future purchases without prior notice.

Any discount, sale price, comparison price, reference price, countdown, stock indicator, or limited-availability statement displayed through the Services is intended to reflect the applicable promotion or availability accurately.

If a material pricing, description, or listing error occurs, we may contact you before accepting or fulfilling the affected order. Where permitted by law, we may offer you the choice to proceed with the corrected information or cancel the affected item for a full refund.

Promotion-specific conditions may apply. Where promotion-specific terms conflict with these Terms, the promotion-specific conditions will control for that promotion, subject to applicable law.

5. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the products in the order.

An automated order confirmation confirms that we have received the order but does not necessarily mean that the order has been finally accepted.

To the extent permitted by applicable law, an order may be considered accepted when we confirm fulfillment, dispatch the order, or otherwise expressly confirm acceptance.

We may refuse, hold, or cancel an order for legitimate reasons, including:

  • Product unavailability;

  • Payment failure;

  • Suspected fraud or unauthorized payment;

  • Incorrect customer or delivery information;

  • Delivery restrictions;

  • Material pricing or listing errors;

  • Suspected resale or abuse; or

  • Violation of these Terms.

If we cancel an order after payment has been captured, we will refund the applicable canceled amount to the original payment method.

We may reasonably limit quantities purchased per customer, household, account, payment method, billing address, shipping address, or order where necessary to prevent fraud, unauthorized resale, or abuse.

6. Payment

Payment methods available during checkout may be provided by Shopify or other third-party payment providers.

By submitting an order, you represent that you are authorized to use the selected payment method and authorize the applicable charges displayed during checkout.

Payment information may be processed by Shopify and authorized payment providers according to their applicable terms, security procedures, and privacy practices.

We may perform lawful fraud-prevention, identity-verification, or order-verification checks before fulfilling an order.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days.

After dispatch, standard delivery is generally estimated at 7–15 business days, unless a different timeframe is stated on the applicable product page, checkout page, or Shipping Policy.

Free standard shipping applies where stated on the website.

Shipping and delivery timeframes are estimates unless expressly stated as guaranteed.

We will make reasonable efforts to ship orders within the timeframe stated at the time of purchase.

If we are unable to ship an order within the promised timeframe, we will provide any notice, delay option, cancellation right, or refund required by applicable law.

For orders covered by applicable United States law, this may include giving the customer an opportunity to agree to a revised shipping date or cancel the affected order and receive an appropriate refund.

Additional information concerning shipping destinations, tracking, delivery delays, customs, duties, lost or undelivered packages, incorrect addresses, and other delivery matters is contained in our Shipping Policy.

Nothing in these Terms transfers shipping risk to the customer or limits remedies in a way prohibited by applicable law.

8. Returns, Refunds, and Cancellations

Eligible items may generally be returned within 30 calendar days after delivery, subject to the conditions stated in our Return and Refund Policy.

Our Return and Refund Policy governs:

  • Return eligibility;

  • Return procedures;

  • Non-returnable products;

  • Return shipping responsibility;

  • Damaged or defective products;

  • Incorrect or missing items;

  • Return inspections;

  • Refund amounts; and

  • Refund processing times.

Vellarden will cover approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect items where provided in our Return and Refund Policy.

Customers are generally responsible for return shipping costs for preference-based returns, including change of mind, fit concerns, or ordering the wrong size or color.

Customers should contact Vellarden and receive return instructions before sending merchandise back.

Order changes and cancellations are not guaranteed once order processing or fulfillment has begun.

If an order has already shipped, the applicable Return and Refund Policy will generally apply.

Nothing in this section limits any cancellation, refund, warranty, or other consumer right required by applicable law.

9. Customer Communications, Reviews, and User Content

Customers may submit reviews, photographs, comments, suggestions, feedback, or other content where the Services permit.

By submitting content, you represent that:

  • You own the content or have the necessary permission to submit it;

  • The content is based on your genuine experience where represented as such;

  • The content is lawful;

  • The content does not knowingly contain false or misleading information; and

  • The content does not infringe another person's intellectual property, privacy, or other rights.

You retain any ownership rights you have in content you submit.

To the extent permitted by applicable law, you grant Vellarden a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use submitted content for purposes reasonably connected with operating, improving, and promoting the Services.

This license does not require you to transfer ownership of your intellectual property rights to Vellarden.

We do not prohibit, penalize, or contractually restrict customers from posting honest reviews, including honest negative reviews.

We may remove or decline to publish content that is fraudulent, unlawful, threatening, abusive, irrelevant, deceptive, confidential, defamatory where legally established, infringing, contains personal information without authorization, or otherwise violates applicable law or platform rules.

10. Acceptable Use

You may not use the Services to:

  • Violate applicable law or another person's rights;

  • Submit fraudulent, false, misleading, malicious, or unlawful information;

  • Conduct payment fraud or knowingly initiate abusive or fraudulent chargebacks;

  • Attempt unauthorized access to accounts, systems, networks, or data;

  • Introduce malware, viruses, harmful code, or other malicious technology;

  • Interfere with website security, checkout functions, networks, or another customer's use of the Services;

  • Use unauthorized automated scraping, crawling, or data-extraction tools;

  • Impersonate another person or misrepresent your identity or affiliation;

  • Engage in unauthorized resale or fraudulent purchasing activity; or

  • Copy, reproduce, exploit, or commercially use website content beyond permissions granted by applicable law or these Terms.

We may restrict or terminate access to the Services for material violations of these Terms, subject to applicable law.

Termination will not affect rights or obligations that arose before termination.

11. Intellectual Property

The Vellarden name, branding, logos, website design, text, graphics, photographs, videos, product presentation, and other content made available through the Services are owned by Vellarden, its licensors, or other applicable rights holders and are protected by applicable intellectual property laws.

You may access and use the Services for personal, lawful, and non-commercial shopping purposes.

Except as expressly provided by law or these Terms, no ownership interest or intellectual-property license is granted to you.

Third-party names, trademarks, product names, and logos remain the property of their respective owners.

Their appearance through the Services does not necessarily imply sponsorship or endorsement unless expressly stated.

12. Third-Party Services and Links

The Services may rely on or link to independent third-party services, including:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Analytics providers;

  • Advertising platforms;

  • Social-media services; and

  • Other websites or online services.

These third parties operate independently and may apply their own terms and privacy policies.

To the extent permitted by applicable law, Vellarden is not responsible for independent third-party websites, content, systems, or practices that are outside our reasonable control.

Shopify provides the ecommerce platform used by Vellarden but is not the seller of products purchased directly from Vellarden.

Questions concerning Vellarden orders should be directed to Vellarden.

13. Privacy

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Please review the Privacy Policy for information concerning how Vellarden handles personal information and the privacy rights that may apply to you.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that access to the website will always be uninterrupted, secure, or error-free.

Any specific product warranty offered by Vellarden or a manufacturer will be stated on the applicable product page, packaging, warranty documentation, or other materials supplied with the product.

Nothing in these Terms excludes, disclaims, or limits any statutory warranty, implied warranty, consumer guarantee, conformity right, or other protection that cannot legally be excluded or limited.

Some jurisdictions, including certain U.S. states, do not permit certain warranty exclusions, so some exclusions may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Vellarden and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from use of the Services where such liability may lawfully be excluded.

To the fullest extent permitted by law, Vellarden's aggregate liability for a claim arising directly from a purchased product will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where applicable law prohibits them.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Willful misconduct;

  • Gross negligence where such liability cannot be limited;

  • Death or personal injury caused by negligence where liability cannot legally be excluded; or

  • Any other liability that applicable law does not permit us to exclude or limit.

Some U.S. states and other jurisdictions restrict limitations on certain types of damages or liability. In those jurisdictions, the limitations in this section apply only to the maximum extent permitted by law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Vellarden harmless from third-party claims, losses, liabilities, and reasonable costs arising directly from:

  • Your unlawful misuse of the Services;

  • Your infringement of another person's rights; or

  • Your material violation of these Terms.

This obligation does not apply to the extent a claim results from Vellarden's own breach, negligence, willful misconduct, or unlawful conduct.

17. Electronic Communications

By placing an order or using the Services, you agree that order confirmations, receipts, shipping notifications, policy notices, customer-service communications, and other transactional messages may be provided electronically.

Marketing emails, text messages, or other promotional communications will be sent only as permitted by applicable law and according to any consent requirements that apply.

Where required, marketing communications will include a method to unsubscribe or opt out.

Opting out of marketing communications does not prevent us from sending transactional or service-related messages relating to an order or account.

18. Governing Law and Consumer Rights

To the extent permitted by applicable law, these Terms and your use of the Services are governed by the laws of England and Wales, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of any mandatory consumer-protection rights that apply under the laws of the consumer's state, country, or usual place of residence.

In particular, customers located in the United States may have rights under applicable federal and state consumer-protection laws that cannot be waived by these Terms.

Any dispute may be brought before a court having lawful jurisdiction over the dispute.

Nothing in these Terms requires a consumer to give up any right to bring a claim in a court or jurisdiction where applicable law gives the consumer that non-waivable right.

Before filing a formal claim, customers are encouraged to contact Vellarden so that we can attempt to resolve the issue.

This informal resolution process does not shorten or waive any applicable statutory limitation period, filing deadline, or other legal right.

19. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

Failure by Vellarden to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies incorporated by reference, constitute the agreement governing use of the Services and purchases from Vellarden, except for additional terms expressly agreed in writing or rights imposed by applicable law.

20. Changes to These Terms

We may update these Terms from time to time for legal, regulatory, operational, security, or business reasons.

The current version will be made available through the Vellarden online store together with the applicable “Last updated” date.

Changes generally apply prospectively.

Material changes will receive any additional notice required by applicable law.

Changes to these Terms will not retroactively remove or reduce rights relating to an order already accepted where doing so would be prohibited by law.

21. Contact Information

If you have questions about these Terms or the Vellarden Services, you may contact us at:

Vellarden

Email: lapeyrousebroberg222@hotmail.com
Phone: +44 7956 355365
Business Address:
4 The Green
Over Norton
OX7 5PT
United Kingdom